Refund policy

Refund & Return Policy

At Felvue, we want you to have clear information about returns before making a purchase. Please review the conditions and instructions below.

14-Day Return Window

You may request a return within 14 calendar days after your order is delivered.

For returns based on fit, color preference, or a change of mind, items must be:

Unworn, except for a brief indoor fitting.
Unwashed and unaltered.
Free from stains, odors, pet hair, and damage.
Returned with original tags attached.

Please include the original packaging where reasonably possible. These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to Start a Return

Email support@felvue.com within the return window and provide your order number, the item you wish to return, and the reason for your request.

For product faults or delivery damage, please include clear photographs where possible.

We will provide return instructions and the designated return address. Please send your return within 14 calendar days after receiving those instructions, unless we agree otherwise.

The contact address listed below is not automatically the return destination. Contact us before sending any merchandise.

Return Shipping Costs

For returns due to personal preference, an unsuitable fit, or a change of mind, you are responsible for return shipping costs.

If we arrange a return label or collection, we will explain the cost and obtain your agreement before deducting any charge from your refund.

For verified damaged, defective, or incorrect items, Felvue will cover necessary return shipping costs.

We do not charge a restocking fee. Because standard outbound shipping is free, no standard outbound shipping charge will be deducted from an approved refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if something is wrong.

Keep the item and packaging until we provide instructions. Depending on the issue and product availability, we will arrange a replacement, repair where appropriate, or refund.

The standard change-of-mind return window does not limit rights that apply to faulty or incorrectly supplied goods.

Exchanges

If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order.

Refunds

We will inspect returned items and communicate our decision within 5 business days of receipt.

Approved refunds will be submitted to the original payment method within 5 business days of approval. Your bank or payment provider may take an additional 5–10 business days to display the credit.

Refunds cover the amount paid for the returned item, including applicable refundable taxes. Any agreed return shipping deduction will be clearly explained.

If a return does not meet the conditions, we will explain the reason and discuss the next steps before taking further action.

Order Cancellations

Email us as soon as possible to request a cancellation or change. We will accommodate requests where fulfillment has not progressed too far.

Once an order has shipped, please follow the return process.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact Information

Brand Name: Felvue
Email: support@felvue.com
Phone: +1 800-222-6635
Address: 2240 W. Pinnacle Peak Rd, Phoenix, AZ 85027, USA
Website: www.felvue.com