Shipping Policy

Delivery Coverage

Felvue ships to supported addresses within the United States. Available destinations are confirmed at checkout.

If your address is not accepted at checkout, please contact us before placing an order.

Free Standard Shipping

Standard shipping is free for orders accepted within our supported U.S. delivery area. No minimum purchase is required.

Any optional paid shipping service, if offered, will be displayed before you complete payment.

Processing Time

Orders are normally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing and carrier transit are separate stages.

Estimated Delivery

Standard delivery is estimated at 2–3 business days after dispatch.

The estimated total time from order confirmation to arrival is therefore 3–5 business days.

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, holidays, and address issues may affect delivery.

If we identify a material fulfillment delay, we will contact you with updated information and available options.

Tracking Your Order

When your order ships, available tracking details will be sent to the email address entered at checkout.

Tracking may take time to update after the carrier receives the package.

Address Accuracy and Changes

Please provide a complete address, including any apartment, suite, or unit number.

Contact us immediately if you need to correct an address. Changes depend on fulfillment status and may not be possible after dispatch.

If an incorrect address causes a returned shipment, we will contact you to discuss the next steps and disclose any proposed reshipping cost before proceeding.

Separate Packages

Items may occasionally ship in separate packages. Available tracking information will be provided for each shipment, with no additional standard shipping charge.

Delayed or Missing Deliveries

If your order is delayed or tracking shows delivery but you cannot locate the package, contact us with your order number.

Check nearby delivery areas and with household members or building staff. We will assist with a carrier investigation and determine an appropriate resolution based on the findings.

Delivery Damage

If an item arrives damaged, retain the packaging and take photographs where possible. Contact us promptly for assistance under our Refund & Return Policy.

Contact Information

Brand Name: Felvue
Email: support@felvue.com
Phone: +1 800-222-6635
Address: 2240 W. Pinnacle Peak Rd, Phoenix, AZ 85027, USA
Website: www.felvue.com